Your Privacy Matters

1 Information We Collect

• Personal Identification Information: Name, date of birth, gender, address, contact number, and email ID.
• Health Information: Medical history, test results, diagnostic reports, and any other health-related data provided by you or your referring physician.
• Financial Information: Insurance details and payment information, solely for billing and reimbursement purposes.
• Website Usage Data: Cookies, IP addresses, and browsing patterns to improve user experience.

2 How We Use Your Information

• To provide diagnostic services and deliver accurate reports.
• To communicate with you about appointments, reports, and health packages.
• To process payments and insurance claims.
• For internal quality improvement and research (with anonymized data).
• To comply with legal and regulatory requirements.

3 Sharing of Information

We do not sell or rent your personal information. We may share information with:

• Referring Physicians / Hospitals: To ensure continuity of care.
• Third-Party Labs: If we outsource specific tests (with strict confidentiality agreements).
• Government / Regulatory Bodies: As mandated by law (e.g., reporting notifiable diseases).
• Service Providers: For payment processing, IT support, and report delivery.

4 Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, firewalls, and access controls.

5 Your Rights and Choices

Under the Digital Personal Data Protection Act (DPDPA) and other applicable laws, you generally have the right to:

• Access your personal data and medical records.
• Request correction of inaccurate data.
• Withdraw consent for processing (subject to legal/contractual restrictions).
• Request deletion of data (where applicable).

6 Retention Policy

Your data is retained for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (e.g., medical record retention laws), and resolve disputes.

7 Cookies and Tracking

Our website may use cookies to enhance functionality. You can set your browser to refuse cookies, but this may limit some features.

8 Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of such sites.

9 Changes to This Policy

We reserve the right to update this policy. Changes will be posted on our website with the updated date.